SP
Simone P

1 reviews | Active since Sept 2015

16 Sept 2015, 13:59

***** and time wasters

I fell in love with a perfect pair of boots in Truworths window. I went inside, openend an account and got the boots out of the window. It turns out this is the only pair in the whole shop and it's a nr.4. It was labelled at R550. I go back the next day and ask them to order a size 6 from another branch. I see that the shoes are now marked R650. A bit off putting, but I am determined to get these boots. The lady takes my details and promises to let me know if they are able to get the boots for me. 4 Days later I phone to find out if they were able to order the boots for me. After speaking to about 3 people, I am told to go into the branch again. I went in and after dealing with 4 people and 35mins later I get told by the gentleman behind the counter that he boots have been ordered. They take my details and promise to phone me when it comes .I am told it will take 4-8 weeks. After 6 weeks I go and check. \ No Miss we will phone you when it comes". After 2months I go and check again. After another 30min waste of time"

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Replies (1)
Truworths
Truworths's reply25 Sept 2015, 07:39
Official
Hello Standa1,

We were truly concerned to read about your experience with the store mentioned in your post.

We acknowledge your frustration and wish to convey our sincerest apologies for the service provided to you. The manner in which your request was handled is not at all an indication of the high service standards we strive to offer our customers.

We have therefore, brought your concerns to the attention of the relevant Store Manager to ensure that this remains an isolated incident.

Following our recent telephonic conversation, we regret that you are no longer interested in the item and have unfortunately decided to close your account with us.

We thank you for informing us of this matter and we sincerely hope that you will reconsider your decision to close your account with us.

Yours sincerely,

Lynn