Letters of Mbd
<p>I'm so glad to be finished with Your account to be settle as your way of handling accounts treating customers is poor. I have arranged payments and is paying every month on the same date. Even pay more to settle the account I have 1 Amount to pay end of July to receive a letter to inform you are going to get a judgement. How is Truworths working or is there a problem with communication. You harass people way of talking to customers as if you're a ******** is unexceptable and i hope that there will be more customers who will reed how poor the service and handling people is. Who are you guys to judge people in this time of the economic. Even if they are still paying and did not stop. It is basic unexceptable. </p> <p> </p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it is currently being handled by Munnik Basson Dagama (MBD) who does collections on our behalf.
We acknowledge your frustration and thank you for the payments we received thus far. These payments were however not sufficient to cover the full installments due; as such your account remained in an arrears status. For this reason, arrears communication was sent to you to inform you of the status of your account and allow further opportunities for a more suitable payment arrangement to be made.
This being said, we were concerned to read of the manner in which you were assisted during the collections process and have brought your concerns to the attention of the Quality Assurance Manager for MBD to investigate and address.
We trust that we were able to adequately respond to your query and sincerely apologize for the delay in response to your post. We however, look forward to your account being brought up to date with payment and encourage you to contact us on 021- ********** or via email at ********** should you have any further enquiries, comments or suggestions.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it is currently being handled by Munnik Basson Dagama (MBD) who does collections on our behalf.
We acknowledge your frustration and thank you for the payments we received thus far. These payments were however not sufficient to cover the full installments due; as such your account remained in an arrears status. For this reason, arrears communication was sent to you to inform you of the status of your account and allow further opportunities for a more suitable payment arrangement to be made.
This being said, we were concerned to read of the manner in which you were assisted during the collections process and have brought your concerns to the attention of the Quality Assurance Manager for MBD to investigate and address.
We trust that we were able to adequately respond to your query and sincerely apologize for the delay in response to your post. We however, look forward to your account being brought up to date with payment and encourage you to contact us on 021- ********** or via email at ********** should you have any further enquiries, comments or suggestions.
Kindest regards,
Truworths Online Team