Letters
<p>Can you please stop sending me post as i dont have an account with you guys anymore</p> <p>i was clearly told that my account after it is settled will be closed, now you marketing to me?</p>
Thank you for your post and allowing us the opportunity to attend to this matter for you.
Upon receipt of your post we investigated and confirm that in April 2016 a request was received to close the account, however, as the account had an outstanding balance it could therefore not be closed at that time.
We apologise that no follow up was done to close the account after the balance was settled in full in September 2016. As a result, you received correspondence from us to come and shop and enjoy the benefits of the account.
We can confirm that one of our consultants have been in contact with you and that the account has been closed as per you request.
We thank you for you patronage and hope that you will continue shopping with us in the future.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
Upon receipt of your post we investigated and confirm that in April 2016 a request was received to close the account, however, as the account had an outstanding balance it could therefore not be closed at that time.
We apologise that no follow up was done to close the account after the balance was settled in full in September 2016. As a result, you received correspondence from us to come and shop and enjoy the benefits of the account.
We can confirm that one of our consultants have been in contact with you and that the account has been closed as per you request.
We thank you for you patronage and hope that you will continue shopping with us in the future.
Yours sincerely,
Truworths Online Team