1 reviews | Active since Jan 2017
LETTER OF CLOSURE
I paid my account on Aug 17, 2017 requested a letter of closure and I was told that this will take 24- 48 hrs. Monday 21 I phoned and they told me that i will get the letter that day. I just phoned Identity customer service again and was told that they only give such letter if needed by the bank.
1.Does Identity had an agreement with the bank or with me? 2. I am on debt review and for my debt reviewer to take that account out of the list i must hand them such letter? Do I have to pay again when i have settled my account cos i am not the bank? 3. If they only give bank such letters why don't they only do business with the bank?
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your query and apologize for your experience in this regard.
Following your telephonic conversation with one of our consultants we can confirm that the requested letter has been sent to you via email.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Should you require any assistance in future, please feel free contact us on *** or via email on ***.
Yours in Fashion,
Truworths Online Team
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your query and apologize for your experience in this regard.
Following your telephonic conversation with one of our consultants we can confirm that the requested letter has been sent to you via email.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Should you require any assistance in future, please feel free contact us on *** or via email on ***.
Yours in Fashion,
Truworths Online Team