Lethiwe Mbatha from Truworths Bridge City Durban has refused to give my daughter my online order which is paid in full, she says that she is not happy with my signature on the consent letter

Lethiwe Mbatha from Truworths Bridge City Durban has refused to give my daughter my online order which is paid in full, she says that she is not happy with my signature on the consent letter. I dont have an account with truworths so i dont know which signature she is comparing it to..... She is the worst store assistant!!!!