Let me guess what i owe
<p>I have become quite frustrated with how difficult it is to just find out what I owe for my installment, firstly, I receive my account statement on the 24/02/2017 which I am reminded to pay by the 04/02/2017. Nicely done Truworths luckily I was able to guess correct, or you'd be breathing down my neck for non-payment right? I called to Service Centre and updated my details so that my statement will be emailed to me. I go looking today and no statement. So I try to log in and you have to have your account number, not sure if you have seen other websites but usually and username and password would suffice. Don’t know if you realize that not everyone surfs the net purse in hand. But alas still not joy, an OTP was sent to my old number that I no longer use. So can I take it that I don’t owe anything, thanks. </p> <p> </p> <p>Please do not tell me that I can go to my nearest truworths store to pay, I should be able to get all the info I need from the comfort of my home</p>
Thank you for your post.
We apologize sincerely for the delay in our response.
We have reviewed your account and can verify that you were subscribed for our electronic statements during your telephonic conversation with our consultant on 26 January 2017. We are unsure why your statement issued 11 February 2017 was not received as this was issued to your confirmed personal email address.
Whilst we were unable to reach you telephonically our consultant have sent you an email in this regard. We are however pleased to confirm that your account is currently up to date with payment.
We acknowledge your frustration and sincerely hope that this matter will be successfully resolved upon receipt of your reply.
Kindest regards,
Truworths Online Team
Thank you for your post.
We apologize sincerely for the delay in our response.
We have reviewed your account and can verify that you were subscribed for our electronic statements during your telephonic conversation with our consultant on 26 January 2017. We are unsure why your statement issued 11 February 2017 was not received as this was issued to your confirmed personal email address.
Whilst we were unable to reach you telephonically our consultant have sent you an email in this regard. We are however pleased to confirm that your account is currently up to date with payment.
We acknowledge your frustration and sincerely hope that this matter will be successfully resolved upon receipt of your reply.
Kindest regards,
Truworths Online Team