1 reviews | Active since Aug 2013
Lazy Truworths Staff
i made an enquiry on the 12/11/2015 at Pinecrest for a dress style:241 type3498 size 32 & 34 to be delivered to the shop and received ***7 and ***8 and received 1 sms on saturday at about 10:09am saying that request ***8 is sold out, fair enough so i was hoping for the second request but nothing came through, Monday when i phone Cape Town to find out the lady answered her name was Tasneen gave me attitude and told me that i was lying i did receive the 2nd sms telling me about the items being sold out countrywide, i then requested her to get someone to call me to resolve this issue while waiting for 24hours for them to get back to me i phoned the whole of South Africa all the truworths shops looking for this dress myself and i eventually found one at King Williams Town size 34 was available, and my friend from there had to buy it for me and fly to Durban to hand it over to me because it was the dress we wanted, why is Truworths hasnt gone back to me with regards to this matter? why promise to source Items and not fullfil? isnt that called false advertising? who will compansate me for additional money spent on the phone,plane ticket, time invested? i was called a ****
Thank you for your post and allowing us the opportunity to respond.
When an order is placed, we do not guarantee that the item will be found; however we can assure you that we will do whatever we possibly can to have the item delivered to you, should we find it at one of our stores in the country.
We acknowledge receipt of your Fashion Delivery orders placed on 12 November 2015. We contacted all stores countrywide but regretfully could not fulfill your orders due to the item being sold out in the sizes you required. Thus SMS's were sent to you on 13 and 14 November 2015 informing you of this.
Following your complaint logged with our call center on 18 November 2015, we believe that you were contacted by one of our consultants on 20 November who informed you of this.
In conclusion, we regret that we are unable to accede to your request for the mentioned compensation.
We value your support and we look forward to seeing you in our stores for many years to come.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
When an order is placed, we do not guarantee that the item will be found; however we can assure you that we will do whatever we possibly can to have the item delivered to you, should we find it at one of our stores in the country.
We acknowledge receipt of your Fashion Delivery orders placed on 12 November 2015. We contacted all stores countrywide but regretfully could not fulfill your orders due to the item being sold out in the sizes you required. Thus SMS's were sent to you on 13 and 14 November 2015 informing you of this.
Following your complaint logged with our call center on 18 November 2015, we believe that you were contacted by one of our consultants on 20 November who informed you of this.
In conclusion, we regret that we are unable to accede to your request for the mentioned compensation.
We value your support and we look forward to seeing you in our stores for many years to come.
Kind regards,
Lynn