FS
Faith S
1 reviews | Active since Jun 2014
15 May 2015, 12:42
Lazy staff
I stood in a queue to ask for a ring that I was looking for, then the cashier I spoke to called for someone to come but no one did, I had to wait for a good 30 minutes to get any service. I stood there like a fool then after 30 minutes another lady asked if I was assisted I told her that I've been waiting to get a ring only then I was assisted, it's not the first time I get such horrible service there but I gave that shop another chance. But now I'm done! I would rather go to a shop where they value their customers. The worse part is it was not busy I don't understand how they can treat customers like that.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
25 May 2015, 09:38Hello FaithSibanyoni,
Thank you for your post.
We are deeply concerned to hear about your experience as this is not the service standards we strive to provide our valued customers and we therefore sincerely apologise for any upset or frustration caused.
We have escalated your concerns to the Store Manager and can confirm that this matter will be addressed with the staff members, as to ensure that they consistently maintain our high service standards.
The Store Manager has informed us that he has made several attempts to contact you telephonically in this regard, but has deemed unsuccessful in his attempts.
We are saddened that you were unhappy with your experience at confirm that as this has been brought to the attention of the store manager the matter will adequately addressed.
We wish to once again apologise for your experience. Should you have any further concerns or suggestions, please contact us on *** or via email on ***. We look forward to hearing from you soon.
Yours sincerely,
Lynn
Thank you for your post.
We are deeply concerned to hear about your experience as this is not the service standards we strive to provide our valued customers and we therefore sincerely apologise for any upset or frustration caused.
We have escalated your concerns to the Store Manager and can confirm that this matter will be addressed with the staff members, as to ensure that they consistently maintain our high service standards.
The Store Manager has informed us that he has made several attempts to contact you telephonically in this regard, but has deemed unsuccessful in his attempts.
We are saddened that you were unhappy with your experience at confirm that as this has been brought to the attention of the store manager the matter will adequately addressed.
We wish to once again apologise for your experience. Should you have any further concerns or suggestions, please contact us on *** or via email on ***. We look forward to hearing from you soon.
Yours sincerely,
Lynn
Truworths's reply25 May 2015, 09:38
Official
Hello FaithSibanyoni,
Thank you for your post.
We are deeply concerned to hear about your experience as this is not the service standards we strive to provide our valued customers and we therefore sincerely apologise for any upset or frustration caused.
We have escalated your concerns to the Store Manager and can confirm that this matter will be addressed with the staff members, as to ensure that they consistently maintain our high service standards.
The Store Manager has informed us that he has made several attempts to contact you telephonically in this regard, but has deemed unsuccessful in his attempts.
We are saddened that you were unhappy with your experience at confirm that as this has been brought to the attention of the store manager the matter will adequately addressed.
We wish to once again apologise for your experience. Should you have any further concerns or suggestions, please contact us on *** or via email on ***. We look forward to hearing from you soon.
Yours sincerely,
Lynn
Thank you for your post.
We are deeply concerned to hear about your experience as this is not the service standards we strive to provide our valued customers and we therefore sincerely apologise for any upset or frustration caused.
We have escalated your concerns to the Store Manager and can confirm that this matter will be addressed with the staff members, as to ensure that they consistently maintain our high service standards.
The Store Manager has informed us that he has made several attempts to contact you telephonically in this regard, but has deemed unsuccessful in his attempts.
We are saddened that you were unhappy with your experience at confirm that as this has been brought to the attention of the store manager the matter will adequately addressed.
We wish to once again apologise for your experience. Should you have any further concerns or suggestions, please contact us on *** or via email on ***. We look forward to hearing from you soon.
Yours sincerely,
Lynn