MM
Melissa M
1 reviews | Active since Dec 2012
06 Feb 2015, 15:31
Late parcel again
After being reassured by truworths on hellopeter that my last three incidents were isolated incidents I did another order online. It has been two weeks again and guess what , Truworths the parcel is late again. It said dispatched over a week ago but no feedback since. <br> <br> How do you explain this yet again 4 times in a 6 month period, Funny how your isolated incidents seemed to be limited to me your one customer who has had an account with truworths for over 10 years and am really quiet sick of your pathetic service as well as the meaningless feedback I receive that it was an isolated incident. What is this incident now?
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Truworths's replyOfficial
10 Feb 2015, 16:50Hello Mellercade,
Thank you for bringing this matter to our attention.
Upon receipt of your post, we liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, this particular item were sold out, and according to our records, on 03 February 2014 we sent you an SMS informing you of this.
We apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
Upon receipt of your post, we liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, this particular item were sold out, and according to our records, on 03 February 2014 we sent you an SMS informing you of this.
We apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Truworths's reply10 Feb 2015, 16:50
Official
Hello Mellercade,
Thank you for bringing this matter to our attention.
Upon receipt of your post, we liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, this particular item were sold out, and according to our records, on 03 February 2014 we sent you an SMS informing you of this.
We apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
Upon receipt of your post, we liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, this particular item were sold out, and according to our records, on 03 February 2014 we sent you an SMS informing you of this.
We apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Kind regards,
Charmaine