KK
Kimberley K
1 reviews | Active since Oct 2015
21 Dec 2015, 18:31
Late Delivery
I recently requested at Truworths Gateway that a dress be delivered to the gateway store. I was told it will take five working days, however after patiently waiting for the dress, I called the store and was then informed by a rude manager that they could not help me and they are unsure how long the delivery will take. This is unacceptable as I was assured that the dress will be in by 5 working days if I paid the extra R40 and I intended on using it for Christmas. Really disappointed with the service and lack of honesty of the sales assistants.
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Truworths's replyOfficial
28 Dec 2015, 14:22Hello Kim18,
Thank you for informing us of your recent experience with our Fashion Delivery service.
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers and therefore we sincerely apologize.
The delay in delivery of your parcel was regretfully caused due to an error on the part of the collection store and we can verify that this matter has been brought to the attention of the store manager.
Following our telephonic conversation we regret that you are no longer interested in the item. We have arranged for the garment to be credited and the delivery fee will further be waivered from your account.
We wish to thank you for informing us regarding this matter as it allows us the opportunity to improve on the services we offer and once again apologize for the inconvenience caused.
Yours sincerely,
Lynn
Thank you for informing us of your recent experience with our Fashion Delivery service.
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers and therefore we sincerely apologize.
The delay in delivery of your parcel was regretfully caused due to an error on the part of the collection store and we can verify that this matter has been brought to the attention of the store manager.
Following our telephonic conversation we regret that you are no longer interested in the item. We have arranged for the garment to be credited and the delivery fee will further be waivered from your account.
We wish to thank you for informing us regarding this matter as it allows us the opportunity to improve on the services we offer and once again apologize for the inconvenience caused.
Yours sincerely,
Lynn
Truworths's reply28 Dec 2015, 14:22
Official
Hello Kim18,
Thank you for informing us of your recent experience with our Fashion Delivery service.
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers and therefore we sincerely apologize.
The delay in delivery of your parcel was regretfully caused due to an error on the part of the collection store and we can verify that this matter has been brought to the attention of the store manager.
Following our telephonic conversation we regret that you are no longer interested in the item. We have arranged for the garment to be credited and the delivery fee will further be waivered from your account.
We wish to thank you for informing us regarding this matter as it allows us the opportunity to improve on the services we offer and once again apologize for the inconvenience caused.
Yours sincerely,
Lynn
Thank you for informing us of your recent experience with our Fashion Delivery service.
The service described in your post is not in line with the pleasant and effortless online experience we strive to offer our customers and therefore we sincerely apologize.
The delay in delivery of your parcel was regretfully caused due to an error on the part of the collection store and we can verify that this matter has been brought to the attention of the store manager.
Following our telephonic conversation we regret that you are no longer interested in the item. We have arranged for the garment to be credited and the delivery fee will further be waivered from your account.
We wish to thank you for informing us regarding this matter as it allows us the opportunity to improve on the services we offer and once again apologize for the inconvenience caused.
Yours sincerely,
Lynn