1 reviews | Active since May 2013
Late Delivery
This is the second time , Truworths disappoint me.<br> I was at the Somerset West branch on the 4th March , today is the 14th March already and i was told a max of 3 day to a week . I have been calling the call centre on ***and i can pull all that calls . Friday i guy told me that its on delivery with RTT and i will get it by Monday . <br> I NEED THIS DRESS NO LATER THAN THIS AFTERNOON . <br> On the 4th , the consultant told me they will order from Eikestad , stellenbosch but they now when i called they told me they ordered from Menlyn . i was not even called to inform <br> And then Truworths call with their apologies that i don't even want to hear . If i order from Mr. Price my order is usually no later than a week . Why offer online service if you lie and delivery service is a month
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
According to our records, your fashion delivery order placed with us on 04 March 2016, was found and charged to your Truworths account on 08 March 2016.
Upon investigating this query, we have established that your online order was not delivered to you within the specified time period. We sincerely apologise for the upset and frustration this has caused you. Please be advised that the delivery fee was reversed, and that this should reflect on your next account statement.
One of our Customer Service Consultants has contacted you to discuss this matter further and we are pleased to confirm that your parcel was delivered to you on 15 March 2016.
Kind regards,
Charmaine
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
According to our records, your fashion delivery order placed with us on 04 March 2016, was found and charged to your Truworths account on 08 March 2016.
Upon investigating this query, we have established that your online order was not delivered to you within the specified time period. We sincerely apologise for the upset and frustration this has caused you. Please be advised that the delivery fee was reversed, and that this should reflect on your next account statement.
One of our Customer Service Consultants has contacted you to discuss this matter further and we are pleased to confirm that your parcel was delivered to you on 15 March 2016.
Kind regards,
Charmaine