LO
Lize O
1 reviews | Active since Mar 2012
20 Jul 2015, 23:16
Lack of service and response
I've sent 3 emails over the past 10 days to inquire whether my account is now paid up and requesting that my account be closed (due to poor service incidentally) and that they confirm same. I received 2 read receipts for the first two emails sent, but no reply. <br> <br> This is typical of Truworths service in my experience - I've laid a complaint at Hello Peter about them earlier this year and am now done with their lack of service!
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Truworths's replyOfficial
28 Jul 2015, 15:03Hello Calyptra,
Thank you for your post.
We were concerned to read about your experience we immediately conducted an enquiry into the concerns you have raised.
We have established that the delay in our response time, at the time of your initial email on 10 July was caused due to a technical error on our email system, which prohibited us from accessing any emails. We can confirm that we responded to your email on 16 July. Following our telephonic conversation on 23 July we wish to once again apologize for the delay in our response to your email.
As per your request, we have regretfully closed your Truworths account on 23 July. We hope that even though we have lost you as an account-holder, we can continue the relationship that we have established over the years by retaining you as a cash customer for many years to come.
Yours sincerely,
Lynn
Thank you for your post.
We were concerned to read about your experience we immediately conducted an enquiry into the concerns you have raised.
We have established that the delay in our response time, at the time of your initial email on 10 July was caused due to a technical error on our email system, which prohibited us from accessing any emails. We can confirm that we responded to your email on 16 July. Following our telephonic conversation on 23 July we wish to once again apologize for the delay in our response to your email.
As per your request, we have regretfully closed your Truworths account on 23 July. We hope that even though we have lost you as an account-holder, we can continue the relationship that we have established over the years by retaining you as a cash customer for many years to come.
Yours sincerely,
Lynn
Truworths's reply28 Jul 2015, 15:03
Official
Hello Calyptra,
Thank you for your post.
We were concerned to read about your experience we immediately conducted an enquiry into the concerns you have raised.
We have established that the delay in our response time, at the time of your initial email on 10 July was caused due to a technical error on our email system, which prohibited us from accessing any emails. We can confirm that we responded to your email on 16 July. Following our telephonic conversation on 23 July we wish to once again apologize for the delay in our response to your email.
As per your request, we have regretfully closed your Truworths account on 23 July. We hope that even though we have lost you as an account-holder, we can continue the relationship that we have established over the years by retaining you as a cash customer for many years to come.
Yours sincerely,
Lynn
Thank you for your post.
We were concerned to read about your experience we immediately conducted an enquiry into the concerns you have raised.
We have established that the delay in our response time, at the time of your initial email on 10 July was caused due to a technical error on our email system, which prohibited us from accessing any emails. We can confirm that we responded to your email on 16 July. Following our telephonic conversation on 23 July we wish to once again apologize for the delay in our response to your email.
As per your request, we have regretfully closed your Truworths account on 23 July. We hope that even though we have lost you as an account-holder, we can continue the relationship that we have established over the years by retaining you as a cash customer for many years to come.
Yours sincerely,
Lynn