PN
Portia N
1 reviews | Active since Feb 2015
23 Jun 2015, 07:32
Lack of interpersonal skills
It's so disappointing that one of the big clothing retail stores cannot train its personnel to treat its customers with some respect. I bought some clothing a few months ago for +/-R500 and in the very same month I made a payment of R400. Since then till now I have not received a statement from Truworths so in all honesty I just forgot about the outstanding balance. Last week, I received a call from the call centre with the lady very rude to me and eventually we got cut off. Yesterday at about 5pm, I got a call from the call centre again. There is no \hello
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Truworths's replyOfficial
30 Jun 2015, 10:04Hello Portiankhumishe,
At Truworths, providing our customers with service of international standards is of extreme importance to us, and as such we mandate all our staff members to adhere to our high service levels.
Upon receipt of your post we escalated this matter to our Collections management team to address the service issues mentioned in your post. We believe that the Supervisor has contacted you to obtain further information regarding this incident and to apologise for the manner in which you felt this matter was handled and will address this with the consultants involved, as to ensure that our high standards of customer service is upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to your concerns raised. We hope that you will reconsider closing your account as we value your patronage and would not like to lose you as a customer.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
At Truworths, providing our customers with service of international standards is of extreme importance to us, and as such we mandate all our staff members to adhere to our high service levels.
Upon receipt of your post we escalated this matter to our Collections management team to address the service issues mentioned in your post. We believe that the Supervisor has contacted you to obtain further information regarding this incident and to apologise for the manner in which you felt this matter was handled and will address this with the consultants involved, as to ensure that our high standards of customer service is upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to your concerns raised. We hope that you will reconsider closing your account as we value your patronage and would not like to lose you as a customer.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Truworths's reply30 Jun 2015, 10:04
Official
Hello Portiankhumishe,
At Truworths, providing our customers with service of international standards is of extreme importance to us, and as such we mandate all our staff members to adhere to our high service levels.
Upon receipt of your post we escalated this matter to our Collections management team to address the service issues mentioned in your post. We believe that the Supervisor has contacted you to obtain further information regarding this incident and to apologise for the manner in which you felt this matter was handled and will address this with the consultants involved, as to ensure that our high standards of customer service is upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to your concerns raised. We hope that you will reconsider closing your account as we value your patronage and would not like to lose you as a customer.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
At Truworths, providing our customers with service of international standards is of extreme importance to us, and as such we mandate all our staff members to adhere to our high service levels.
Upon receipt of your post we escalated this matter to our Collections management team to address the service issues mentioned in your post. We believe that the Supervisor has contacted you to obtain further information regarding this incident and to apologise for the manner in which you felt this matter was handled and will address this with the consultants involved, as to ensure that our high standards of customer service is upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to your concerns raised. We hope that you will reconsider closing your account as we value your patronage and would not like to lose you as a customer.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn