Lack of honesty and integrity, treating the customer fairly as per the Financial Sector Conduct Authority (FSCA

I bought shoes at Truworths and returned them for a refund on sat the 14/10/2023. The cashier recorded my swipe purchase as a credit card instead of a debit card. I was then told my refund will be credited back into my account within 24 hrs instead of cash. yesterday the 16th i called truworths South gate, spoke to the store manager Cindy/Cynthia who confirmed by a phone call, acknowledging the mistake from their side made by the same cashier who neglected to look at the till slip thoroughly and guaranteed that the refund takes 72 hrs at most of which in contradiction today the 17th it should have reflected in my account however that is not the case. called the store again for the store manager, was told she's not in today. I made it clear that i want my money today in my account as they made a mistake on their side as per her findings (the store manager) today she's not available apparently. Truworths should be taken to the Ombudsman as their practices are *********, i've suffered prejudice as their mistake has inconvenienced my finances, honesty and integrity is not upheld and treating the customer fairly doesn't exist. they make mistakes and not take accountability. They should be reported to the regulator and exposed for their business conduct.