LACK OF CUSTOMER SERVICE FROM ALL STAFF

Yes, I was contacted, I was however told that the payment portal is offline, which is a fabrication & such a lame excuse and as far as I’m concerned was not a resolution to my query. If you/the consultant had bothered to read my complaint you/she would have noted that I said that I can completely not log into my online account, which thus would prevent me from being able to make an online payment. I furthermore have proof that your payment portal is not offline as I have a colleague who was just able to log into her online account and make payment. The consultant who contacted me furthermore failed to take into account that I said that I am not interested in being giving alternative payment methods, I am comfortable in making payment via my online account & have no interest in using any other payment method. You made this a payment option so it should be available to me & I should not be told that it would be offline indefinitely, your consultant even had the nerve to tell me it might be offline for a few months, which is an insult to my intelligence. I would have respected her/you rather telling me we don’t know what the issue is and we don’t know how to help you instead of lying to me just to get rid of me. I provide stellar customer service & solutions at my place of employment, so I expect nothing but best in return when dealing with anyone in customer service. You will not get rid of me until I am fully satisfied with the outcome of my complaint.