Lack of Communication that resulted in financial Loss

I am writing this review not knowing whether I am dissapointed or I am angry/furious with Truworths. I opened an account online and have been buying with my ID since I was waiting for my card to be sent to me but I never recieved it untill a cashier advised me to do a card since its been a long time waiting for this card, fast fwd in November 2023 I went to truworths store to buy 2belts for my boys only to find that I do not have credit instead I need to pay in order for me to buy that came as a shock but I didn't ask further questions, later I recieved an email to rate service recieved at Office London of which I had no Idea of such shop even the mall that was mentioned, I lodged a query and the case was with Truworths ***** since then untill I called them on the 8/03/2024 when I found that a matter was resolved on the 6/02/2024 and I am in arrears for the previous month.My pay day came on the 25th and when I was called by the collection department I told them that I will only pay for one month installment and ever since then I am getting these calls from collections and I still maintain the fact that I am not in arrears because it is not my fault that the ***** that happened to your shop took soo long to be resolved and I was not informed when the matter was resolved because should I have been told on that 6thFebruary2024 I should have paid on the 25th of February but now where do I get money on the 8thMarch and why is it my fault that I must pay for 2months after ***** department did not inform me in time? I have also been asking for November and December 2023 account statement since last year on Truworths customer care and been sent to ***** department where I sent an email in March and some followups but I got no help, instead ***** dpt only rep**** recently about the arrears they cannot reverse but I did not cause that they did.

I am really not happy about this behavior of their lack of communication and yet they cannot own up the accountability for that.