Lack of communication

I am annoyed to find out that you had a system problem on the 23rd when you tried to debit my account prior to the debit order date. Why are you not informing your clients that they need to make payment in store? A call or email would have been nice. I had to call in now to find out that there is a problem and most of all that i need to go and make payment in store. I was just there yesterday it would have been nice to know prior.