NK
Nomasonto K
1 reviews | Active since May 2014
21 Feb 2015, 20:49
lack customer service
Saturday morning I went to Truworths Vall Mall I was at the till and I asked Kgomotso permission for my 4 years son to go to the toilet because he was pressed. The lady responded with an attitude saying the toilet its for staff only and asked, are you serious you telling me that my son can pee himself because you refuse and then she said you can ask permission from the Manager. I don't even now who the Manager is. I'm really upset with such attitude and mad mood when you know you deal with customer. Lack customer service skills please take Kgomotso to proper training so that she knows what customer service is all about. She just spoiled my day. Why should I buy at Truworths if I find employees like these.
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Truworths's replyOfficial
26 Feb 2015, 16:29Hello nkholane,
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
We escalated your concerns to management at the relevant store, and were advised that the matter will indeed be addressed with the consultant responsible. We believe that the Admin Manager contacted you to apologise for any inconvenience and frustration caused as a result of this incident. Additionally, we would also like to take this opportunity to apologise for the manner in which you felt your concerns were attended to at the store.
We appreciate your feedback and hope that we have acceptably attended to your concerns. Should you have any further queries or suggestions, contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
We escalated your concerns to management at the relevant store, and were advised that the matter will indeed be addressed with the consultant responsible. We believe that the Admin Manager contacted you to apologise for any inconvenience and frustration caused as a result of this incident. Additionally, we would also like to take this opportunity to apologise for the manner in which you felt your concerns were attended to at the store.
We appreciate your feedback and hope that we have acceptably attended to your concerns. Should you have any further queries or suggestions, contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Truworths's reply26 Feb 2015, 16:29
Official
Hello nkholane,
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
We escalated your concerns to management at the relevant store, and were advised that the matter will indeed be addressed with the consultant responsible. We believe that the Admin Manager contacted you to apologise for any inconvenience and frustration caused as a result of this incident. Additionally, we would also like to take this opportunity to apologise for the manner in which you felt your concerns were attended to at the store.
We appreciate your feedback and hope that we have acceptably attended to your concerns. Should you have any further queries or suggestions, contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
We escalated your concerns to management at the relevant store, and were advised that the matter will indeed be addressed with the consultant responsible. We believe that the Admin Manager contacted you to apologise for any inconvenience and frustration caused as a result of this incident. Additionally, we would also like to take this opportunity to apologise for the manner in which you felt your concerns were attended to at the store.
We appreciate your feedback and hope that we have acceptably attended to your concerns. Should you have any further queries or suggestions, contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine