1 reviews | Active since Jun 2016
Lack Calculations S****s
<p>Here I am again Truworths. This is the last straw and i will defnitely close my account.</p> <p>In October i bought a pair of shoes - R575 and I had a Nil Balance. My account is a six months interest free account and I Paid R100 - Thus making my opening balance in November a mere R475.</p> <p>In November I bought again for about R1400, but returned R1225 worth of items. They calculated my instalment on the higher balance (which i can understand for the month of October). December and January they still calculated my instalment on a =R2000 balance - NOT on the items i actually bought. </p> <p>I paid R100 in October, R200 in November and R200 in December. </p> <p>NOW they charged me with interest. They are harrassing me almost every day. Threathing me to hand me over to debt collectors (PS - I know a little about the law, so I dont really take them serious)...</p> <p> </p> <p>SO why must I pay intereset on an account THAT IS NOT OVERDUE! Thus far I have paid R500 in 3 months time. So they want me to pay my account in 3 months????</p> <p> </p> <p>So over it.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration however wish to verify that the installment due, for all accounts, is calculated on the highest balance owing on the account.
Whilst we can verify that items were returned and credited towards your account, these reduced your account balance but does not change your installment due.
We confirm that one of our consultants has liaised with you via email in this regard and are pleased to confirm that your account is currently up to date with payment.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration however wish to verify that the installment due, for all accounts, is calculated on the highest balance owing on the account.
Whilst we can verify that items were returned and credited towards your account, these reduced your account balance but does not change your installment due.
We confirm that one of our consultants has liaised with you via email in this regard and are pleased to confirm that your account is currently up to date with payment.
Kind regards,
Truworths Online Team