1 reviews | Active since Jan 2015
Kept damaged goods. Said they can't order new one.
25 January 15: I went into Truworths, Cresta. searching for a particular outfit and had the code and all details. Unfortunately they were out of stock, I requested to check if there is the garment in the size I needed at another branch. Clearwater mall was contacted and was asked to keep the outfit for me to go in the following day. I gave my details to the consultant, and made the arrangement. I then asked a worker at Cresta what time The Clearwater branch will close, and told that on Monday they would close at 6pm. On Monday I leave work 30 minutes early to drive 30 odd kilometers to Clearwater mall and getting stuck in over an hours traffic to reach before closing time. When I reach Truworths I inspect the outfit only to discover that it is damaged ! . The manager, Clementine said that she knows they should have checked the outfit the same time I requested for it to be kept. She goes on to tell me how its IMPOSSIBLE to do anything, in the sense that I have to look for another branch and go to them to collect as only if I have an account will they deliver to Cresta and for free at that. This clearly shows that it was possible.
Thank you for bringing this matter to our attention.
At Truworths, we strive to offer our customer's service that consistently meets and exceeds our international standards of excellence.
Upon receipt of your post, we escalated your concerns to the relevant Store Manager for further investigation. We believe that she has been in contact with you. We would like to apologise to you for the manner in which you felt your query was handled as it was not the intention of the staff member in question to cause you any unnecessary frustration.
We trust that this matter has been acceptably addressed. Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
At Truworths, we strive to offer our customer's service that consistently meets and exceeds our international standards of excellence.
Upon receipt of your post, we escalated your concerns to the relevant Store Manager for further investigation. We believe that she has been in contact with you. We would like to apologise to you for the manner in which you felt your query was handled as it was not the intention of the staff member in question to cause you any unnecessary frustration.
We trust that this matter has been acceptably addressed. Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine