1 reviews | Active since Mar 2017
KEEP MESSING WITH MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I AM SO SICK AND TIRED OF TRUWORTHS I GET PAID ON THE 25TH OF THE MONTH AND YOU DEBIT MY ACCOUNT ON THE 24TH WHEN THERE IS NO ****EN MONEY IN THE ACCOUNT.NO YOU HAVE THE DAMN NERVE TO HAD ME OVER TO YOUR LAWYERS.I AM THE TYPE OF CUSTOMER THAT NEVER FAULTS ON MY PAYMENTS AND YOU DO THIS.I GET CHARGED BANK CHARGES WHEN MY ACCOUNT IS DEBITED AND THERE IS NO MONEY IN THE ACCOUNT WHO IS GOING TO PAY MY BANK CHARGES.YOU GUYS DEBIT MY ACCOUNT INCORRECTLY AND NOW IT BECOMES MY PROBLEM.I ACTUALLY FEEL LIKE CANCELING MY ACCOUNT WITH YOU GUYS I AM A LOYAL CUSTOMER TO TRUWORTHS AND THIS IS HOW I GET TREATED.I WANT THIS TO BE SORTED OUT TODAY.I WILL NOT PAY THE R1360.00 AS IT IS NOT MY FAULT THAT MY ACCOUNT WAS NOT DEBITED CORRECTLY.
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have investigated this matter and established that our system shows your debit order deduction date to have been erroneously noted as the 24th of each month.
We can however confirm that this matter has been addressed and rectified, and that the arrears amount which reflected on your account, has been reversed.
We sincerely apologise for any upset that may have been caused to you as a result of this matter and hope that this response has clarified your concerns.
Kind regards,
Truworths Online Team
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have investigated this matter and established that our system shows your debit order deduction date to have been erroneously noted as the 24th of each month.
We can however confirm that this matter has been addressed and rectified, and that the arrears amount which reflected on your account, has been reversed.
We sincerely apologise for any upset that may have been caused to you as a result of this matter and hope that this response has clarified your concerns.
Kind regards,
Truworths Online Team