DS
Dumisani S
1 reviews | Active since Mar 2010
25 Sept 2015, 07:44
Jacket started to worn out in less than a month
I bought a Jacket without sleeves at Carnival Mall on the 4th of September 2015.I only washed it once but it has already started to worn out. I bought this item for approximately R600 thinking that it will last but I **** to my self.Please assist me to return this jacket and get a new one.
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Truworths's replyOfficial
01 Oct 2015, 10:06Hello Dumisanis,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
During our telephonic conversation, we confirm that you have informed us that you have returned the garment to one of our stores and a credit has been authorized in line with our policy.
Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
During our telephonic conversation, we confirm that you have informed us that you have returned the garment to one of our stores and a credit has been authorized in line with our policy.
Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn
Truworths's reply01 Oct 2015, 10:06
Official
Hello Dumisanis,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
During our telephonic conversation, we confirm that you have informed us that you have returned the garment to one of our stores and a credit has been authorized in line with our policy.
Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
During our telephonic conversation, we confirm that you have informed us that you have returned the garment to one of our stores and a credit has been authorized in line with our policy.
Please do not hesitate to contact us on *** or e-mail *** if you require any further assistance.
Best regards,
Lynn