KS
Khomotso S
1 reviews | Active since Apr 2014
01 Apr 2016, 14:35
Jacket not delivered
I ordered a military jacket on the 17th March with customer care, to be delivered in Centurion mall, I was told it will be delivered within 3 working days. Before the order i confirmed with LOUIS TRICHARDT and they confirmed that they have it at the branch. I called to confirm if order was processed, i was told by one of the consultants that it was processed at Baywest Mall not LOUIS TRICHARDT. I have been calling since last week but I am not getting any assistance<br> <br> Please help<br> <br> Reference ***0
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Truworths's replyOfficial
05 Apr 2016, 14:46Hello Selanepk,
Thank you for your post.
We acknowledge your frustration regarding your recent experience with our fashion delivery service and wish to sincerely apologize for any inconvenience caused in this regard.
We have investigated this matter and established that an incorrect delivery address was captured by our store as such our couriers attempted delivery to an incorrect address. We wish to sincerely apologize for the error and can assure you that this matter has been escalated to the relevant Store Manager to ensure that accuracy in the processing of orders.
We are pleased to confirm that your parcel is out for delivery today to your preferred address. We have further waivered the delivery fee from your Truworths account.
Please once again accept our sincerest apologies for the delay and we truly hope to see you online or in store again soon.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge your frustration regarding your recent experience with our fashion delivery service and wish to sincerely apologize for any inconvenience caused in this regard.
We have investigated this matter and established that an incorrect delivery address was captured by our store as such our couriers attempted delivery to an incorrect address. We wish to sincerely apologize for the error and can assure you that this matter has been escalated to the relevant Store Manager to ensure that accuracy in the processing of orders.
We are pleased to confirm that your parcel is out for delivery today to your preferred address. We have further waivered the delivery fee from your Truworths account.
Please once again accept our sincerest apologies for the delay and we truly hope to see you online or in store again soon.
Yours sincerely,
Lynn
Truworths's reply05 Apr 2016, 14:46
Official
Hello Selanepk,
Thank you for your post.
We acknowledge your frustration regarding your recent experience with our fashion delivery service and wish to sincerely apologize for any inconvenience caused in this regard.
We have investigated this matter and established that an incorrect delivery address was captured by our store as such our couriers attempted delivery to an incorrect address. We wish to sincerely apologize for the error and can assure you that this matter has been escalated to the relevant Store Manager to ensure that accuracy in the processing of orders.
We are pleased to confirm that your parcel is out for delivery today to your preferred address. We have further waivered the delivery fee from your Truworths account.
Please once again accept our sincerest apologies for the delay and we truly hope to see you online or in store again soon.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge your frustration regarding your recent experience with our fashion delivery service and wish to sincerely apologize for any inconvenience caused in this regard.
We have investigated this matter and established that an incorrect delivery address was captured by our store as such our couriers attempted delivery to an incorrect address. We wish to sincerely apologize for the error and can assure you that this matter has been escalated to the relevant Store Manager to ensure that accuracy in the processing of orders.
We are pleased to confirm that your parcel is out for delivery today to your preferred address. We have further waivered the delivery fee from your Truworths account.
Please once again accept our sincerest apologies for the delay and we truly hope to see you online or in store again soon.
Yours sincerely,
Lynn