1 reviews | Active since Jul 2014
Iv never had an issue before but this is not on.
Iv never had any complaints about Truworths, never a bad thing to say about the company or stores. Always a good relationship but now its soured. I bought a watch roughly about 4 months ago, and Truworths accounting system went haywire. Iv always paid my account via debit order. The last 2 - 3 months my debits have been incorrect, not due to my fault but due to Truworths system not working correctly. Now Im in arrears and cant use my account due to a faulty system that Im being penalised for. ********!!<br> <br> Iv had to take time out of my work day to contact Truworths accounts dept to figure out what the problem is without them phoning me to sort it out. Luckily the lady I spoke to was very friendly and tried to make a plan for me. Now thats what im used too!
Thank you for your post.
We have investigated your concerns and established that the debit order sent to your bank on 02 October 2015 was returned as unsuccessful. As a result no payment was received for your installment due by 04 October and arrears communication was generated to inform you of the status of your account.
Following our telephonic conversation, we confirm that we have informed you of this and can verify that a payment arrangement has been noted on your account.
We trust that we have adequately responded to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Thank you for your post.
We have investigated your concerns and established that the debit order sent to your bank on 02 October 2015 was returned as unsuccessful. As a result no payment was received for your installment due by 04 October and arrears communication was generated to inform you of the status of your account.
Following our telephonic conversation, we confirm that we have informed you of this and can verify that a payment arrangement has been noted on your account.
We trust that we have adequately responded to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
