1 reviews | Active since Nov 2017
Items only bought 8 days ago
I bought my husband a jacket in truworths in springs on the 28th of October it was on sale however I took a bigger size, I went to truworths in forest hill and they were no sizes they check 4 me and Brooklyn had sizes went in and o was advised that I can return the jacket but unfortunately can't take with the same sale amount I bought with because i love the jacked I made an exception, then I had a watch that I bought in the Glen truworths that was not working on the 29th of October 2017 when I tried returning it I was 1st advised that It can't be taken back as it was adjusted I advised that is not the bad girl watch has an option of being adjusted automatically then the lady took it to the so called manager Jimmy Simelane that said I must take the watch back to the Glen as it has scratches????my question is it's hardly 10days and already scratches I then ask the lady the lady that was doing up and down to please call him so I can understand as t&c's state's that I can bring the watch to any store as long as they is that manufacture after waiting for the manager to come after 20 minutes I am then advised he has left??????the reason why I had to call i wanted letter that state's that I must take the watch back to the Glen he didn't pitch so I have had to leave my watch and be told that if the watch problem is not solved it has to be taken in for repairs is only 8 days their rule is 14days I am so disappointed
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
Upon receipt of your post, we deemed it necessary to escalate your concerns to the respective Store Manager to address.
We were informed that the watch was kept in store for assessment, and subsequent to the findings being confirmed, you were advised that we would not be able to authorize the credit of the watch.
As you have been informed of the outcome to your query, we kindly request that you collect the watch at the store, at your earliest convenience.
We trust that your concerns have been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
Upon receipt of your post, we deemed it necessary to escalate your concerns to the respective Store Manager to address.
We were informed that the watch was kept in store for assessment, and subsequent to the findings being confirmed, you were advised that we would not be able to authorize the credit of the watch.
As you have been informed of the outcome to your query, we kindly request that you collect the watch at the store, at your earliest convenience.
We trust that your concerns have been acceptably addressed. Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team