Item Exchange

Worst service ever..I purchased an item and happened to loose the slip. I've been trying to exchange the item and it's still in its original condition with tags and all I even printed out the bank statement as proof of payment but still refused because I don't have the slip now I'm stuck with a small dress that I can't even use yet their items are very pricey..I'm very disappointed I don't wanna lie🤬 and the social media consultant was just as useless and rude