ITC UPDATE

I am writing to express my deep frustration and disappointment regarding the failure to update my credit profile despite my account being fully settled.

My name is Mulalo Silimela. I settled this account in full and was subsequently issued with a paid-up/settlement letter as proof that all outstanding amounts have been paid. Despite providing the necessary documentation and following the correct procedures, the account continues to reflect negatively on my ITC record.

Over the past few weeks, I have sent numerous emails and made several telephone calls requesting that my credit profile be updated. Unfortunately, my efforts have been ignored, and no meaningful feedback or resolution has been provided. This lack of communication and accountability is unacceptable.

The continued incorrect listing on my credit profile is causing serious prejudice to me. It affects my financial reputation, limits my access to credit facilities, and creates unnecessary stress and inconvenience. As a consumer, I have fulfilled my obligations by settling the account, and I expect the company to fulfil its responsibility by ensuring that accurate information is reported to the credit bureaus.

I am therefore requesting that this matter be treated as urgent and that my credit profile be updated immediately to reflect that the account has been paid in full. I also request written confirmation once the update has been submitted to all relevant credit bureaus.

It is disappointing that I have had to escalate this matter publicly after exhausting all other avenues of communication. I trust that the company will address this issue without further delay.

Kind regards,

Mulalo Silimela ID ***