WS
Winnie S
1 reviews | Active since Nov 2013
22 Jul 2019, 14:39
itc listing when i paid
I always pay my truworths account on time but i just recently found out that i have been listed on ITC as 30 days in arrears for the month of november 2018, february 2019 and june 2019. i would like to get this cleared on my credit record as i have proof of payments to prove this. i contacted truworths and the only response i get from kayla is that, according to their records i was in arrears. i am more than willing to provide proof that i pay and have paid for the months in questions. i am so disappointed at the level of service especially because i always try best to never default.
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Replies (2)
Truworths's replyOfficial
22 Jul 2019, 18:27We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply22 Jul 2019, 18:27
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
30 Jul 2019, 09:55 Thank you for your post.
We acknowledge your frustration and immediately liaised with the relevant department in this regard. We were informed that your account reflected arrears for the above mentioned months.
We wish to advise that Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled.
We trust that we were able to clarify this matter with our response.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
We acknowledge your frustration and immediately liaised with the relevant department in this regard. We were informed that your account reflected arrears for the above mentioned months.
We wish to advise that Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled.
We trust that we were able to clarify this matter with our response.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
Truworths's reply30 Jul 2019, 09:55
Official
Thank you for your post.
We acknowledge your frustration and immediately liaised with the relevant department in this regard. We were informed that your account reflected arrears for the above mentioned months.
We wish to advise that Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled.
We trust that we were able to clarify this matter with our response.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team
We acknowledge your frustration and immediately liaised with the relevant department in this regard. We were informed that your account reflected arrears for the above mentioned months.
We wish to advise that Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA).
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled.
We trust that we were able to clarify this matter with our response.
Should you require any further assistance please contact us directly on 021- *** or via email ***
Kind regards,
Truworths Online Team