IT support SLA atrocious
<p>Can't login to my truworths account to check the balance and how much needs to be paid for this month. Did a forgotten password as the system doesn't want to accept the password that I've been using and it hasn't been changed. I get an email for the password change process and changed the password, however their system (truworths) fails to send me the OTP to my registered cell number to finalise the process... sent an email to: ********** more than 3 hours ago and still no service response and/or assistance has been given. </p>
I believe it's time I settle the balance and close this ****** account as no support SLA seems to exist in Truworths.
I believe it's time I settle the balance and close this ****** account as no support SLA seems to exist in Truworths.
Thank you for your post.
We have investigated your concerns raised and liaised with our online team. We confirm that that you have been contacted by one of our consultants who successfully assisted you in this regard.
Should you have any further enquiries please contact us directly on *** or via email on *** in order for us to assist with your query.
Regards,
Truworths Online Team
Thank you for your post.
We have investigated your concerns raised and liaised with our online team. We confirm that that you have been contacted by one of our consultants who successfully assisted you in this regard.
Should you have any further enquiries please contact us directly on *** or via email on *** in order for us to assist with your query.
Regards,
Truworths Online Team
Took more than 3 days to get this sorted but all in all its ok cause I'm able to login again. Many thanks to Lauren Lakay for taking the lead in resolving this.
Took more than 3 days to get this sorted but all in all its ok cause I'm able to login again. Many thanks to Lauren Lakay for taking the lead in resolving this.