It seems collections consultant forget that they are still in service

I am absolutely disgusted at the collections team of Truworths. I received over 20 calls from this company inquiring about payment to my account. I took the call several times and states that I cannot pay at the moment, but would call to make an arrangement when I could.

I asked the consultants to make notes about my conversations but was constantly harassed for the same thing. Why is it so difficult for someone to READ and think further than their nose? If appeared that the consultants actually enjoyed tormenting me because they kept saying the same. One consultant even told me "I don't WANT to fix my account". I am disgusted.

Listen to the calls please, then have a manager call me to make an arrangement because your staff are clearly incapable of performing the duties they've been employed to do.