1 reviews | Active since Jul 2016
Irritated
<p>Worst service ever received, on the 31st July went to Truworths The Glen, ordered a jacket for my husband from Truworth’s on line as they did not have his size in the store but @ one of the other branches. Went to the store on the24th a month later still the jacket hasn’t arrived however I was charged for delivery fee. The manger helped us very nice to find out what’s going on but the online people has left already. Now the jacked is no were to be found the store cannot give me the jacket they had in store because of the price difference I had drive to the store wait for nothing waste my time for what? This is an inconvenience and a waste of time. I need to know where the jacket is why I was charged for delivery for something I never received and how you will be compensating me for this inconvenience that you are causing and just for the record winter is almost over.</p> <p> </p>
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that the store omitted to charge the item to your Truworths account thus, your order was not dispatched from the store. We wish to confirm that we have brought this matter to the attention of the relevant Store Manager to address.
Following our recent telephonic conversation we confirm that we have informed you of this. We have further liaised with the manager of the delivery store and are pleased to confirm that we were able to successfully resolve this matter for you.
We once again sincerely apologize for your experience and look forward to seeing you in our stores again soon.
Yours sincerely,
Truworths Online Team
We were quite concerned to hear of your experience with our Fashion Delivery service and therefore conducted an investigation into the concerns raised in your post.
We have established that the store omitted to charge the item to your Truworths account thus, your order was not dispatched from the store. We wish to confirm that we have brought this matter to the attention of the relevant Store Manager to address.
Following our recent telephonic conversation we confirm that we have informed you of this. We have further liaised with the manager of the delivery store and are pleased to confirm that we were able to successfully resolve this matter for you.
We once again sincerely apologize for your experience and look forward to seeing you in our stores again soon.
Yours sincerely,
Truworths Online Team