Irate client

To whom it may concern. I am dissatisfied with the customer service and disrespect from Truworths Braamfontein. I logged a complaint that my parcel was handed over to someone foreign with my information on receipt of parcel.I then requested the item to be delivered to me as I took the initiate to collect an order that was not there. The store manager called and advised she will deliver the parcel on Thursday after work I gladly agreed. She brought the parcel and asked me to confirm if it’s a right parcel I agreed however it’s dark when I walked in the house the collar and cuffs are stained gives me an impression this was worn by someone. The person who re-packaged this parcel did not bother to check if the dress is in good position to be handed over to the compliant being myself. I still need to find the nearest Truworths using my own fuel to do an exchange wherelese this could’ve been avoided. I urge Truworths to either compensate me with a voucher to get myself something or credit half price for these stains I can not afford to pay R750 for such a dress! I find this very disrespectful.

Please provide training for your stuff not to act with emotions next time,the more damage they create and reflects a bad name for Truworths.

Pictures will be provided upon request