nT
nelson T

1 reviews | Active since Aug 2015

06 Jun 2023, 13:34

******ion

Bought 2pairs of socks last month on the 1st of may I wore the socks on the 2nd of may the one pair i wore tore the same day a couple of hours after wearing them Took the socks back.but the rudeness i recieved from the staff. I was told the socks have to be taken in for quality assurance and that they will call me in 2 WEEKS time. I went back after a month meaning on the 3rd of june. Just to be told the socks are not back yet. And why make sucha a big issue about socks. Its only after 5 days that i am called to collect my socks n that if i want the sock i have to pay an extra R100 for them .OTHERWISE i will only receive 70bucks as the socks cost R170. . what is the R100 for no one can explain.

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Replies (1)
Truworths
Truworths's reply07 Jun 2023, 12:41
Official
 Dear Nelson,

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
      

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
      

Regards
     
     
Tania Truworths  Customer Service