1 reviews | Active since Aug 2012
**** ***** investigation without my knowledge or consent
I just went to Fuel Midrand Boulders to purchase using my new opened TruWorths Account.The account was opened and a buying power of R2500 allocated to me.I tried doing an online purchase and it was cancelled by Truworths.I then got a statement to say I must pay the monthly account fee which I did and the online purchase was credited back.I am now told by Amber,the account is under investigation for ***** and my account has been cancelled.No one has notified me via email,call or ***eon mail regarding this whole saga.How is my account under investigation without my knowledge?You have all my contact details on hand,why have I not been told anything?Now I must reapply?Nonsense!!My credit profile is still showing this account as active
We wish to confirm that we do a verification authentication on a new account when placing an order for the first time. This is a requirement as a security measure to safe guard the customer and Truworths.
You welcome to go to any nearest store with your ID document to unblock your account,in order for you to place another order.
Thank you for bringing this matter to our attention and we hope to see you in our store.
Regards
Tania
Customer Service Consultant
We wish to confirm that we do a verification authentication on a new account when placing an order for the first time. This is a requirement as a security measure to safe guard the customer and Truworths.
You welcome to go to any nearest store with your ID document to unblock your account,in order for you to place another order.
Thank you for bringing this matter to our attention and we hope to see you in our store.
Regards
Tania
Customer Service Consultant