1 reviews | Active since Apr 2010
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<p>Dear Truworths,</p> <p> </p> <p>I have requested in July 2016 to link 2 more accounts for my children to mine. In November 2016 I still did not received any additional cards for my two children. I then went into your shop in Clearwater where i handed in the applications, to enquire how much longer we have to wait.</p> <p> </p> <p>Their explanation (both the manager and teller) were that no cards will be issued, when they want to buy they should produce their ID's and she confirmed that both ID numbers are linked to my account.</p> <p> </p> <p>Today 30 January 2017 my daughter tried at Woodlands and they tune a different story. Does this now means my children can only buy at Clearwater Truworths and not other branches?</p> <p> </p> <p>Kindly notify me asap as this is quite embarrassing when you are purchasing and then you get told no you cannot buy. Kindly also inform us of the correct procedure to link 2 more accounts to my account.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Hester</p>
Thank you for your post.
We have conducted an investigation regarding your concerns and can acknowledge receipt of your request for two additional cards in July 2016. According to our records these cards were issued for you on 12 July to the current address on our database.
This being said, we were concerned to read of the manner in which you were assisted at our store and have contacted the Store Manager to address this matter with the Store staff to ensure continuity in our high service standard.
As we were unable to reach you on your contact number provided we have sent you an email for us to assist in issuing the requested cards for you.
We sincerely apologize to you and your daughters for any inconvenience caused and trust that we will successfully resolve this matter upon receipt of your reply.
Kindest regards,
Truworths Online Team
Best regards,
Thank you for your post.
We have conducted an investigation regarding your concerns and can acknowledge receipt of your request for two additional cards in July 2016. According to our records these cards were issued for you on 12 July to the current address on our database.
This being said, we were concerned to read of the manner in which you were assisted at our store and have contacted the Store Manager to address this matter with the Store staff to ensure continuity in our high service standard.
As we were unable to reach you on your contact number provided we have sent you an email for us to assist in issuing the requested cards for you.
We sincerely apologize to you and your daughters for any inconvenience caused and trust that we will successfully resolve this matter upon receipt of your reply.
Kindest regards,
Truworths Online Team
Best regards,
Thank you very much for solving my problem so quick.
Much appreciated.
Kind regards
Thank you very much for solving my problem so quick.
Much appreciated.
Kind regards