1 reviews | Active since Oct 2012
Interest Overcharged
Good day,<br> <br> I have noticed that I have been charged double the interest for both 6 and 12 months. Last year, I have changed my plan to 12 months but I am being charged double. I have made contact with your call centre customer service to query this but the response I get is not satisfactory. I want to know why I am being charged double. The reason that my account was pre-approved or I made a purchase in the middle of the month or I didn't' state in store if I want 6 or 12 months. This is not reason enough. The first time, when I raised this issue on my account last month (July) with the manager she assured me the following month (August) this issue will be sorted but it is still there. I called again this month and I was promised my account will be looked at and any extra charges will be reversed but today you can't reverse anything. Could someone please assist and give me a better explanation.
Thank you for your post and the opportunity to assist you in resolving this matter.
Upon investigating your concerns, we established that you currently have two payment plans reflecting on your account one being the six month interest free plan and the other being a twelve month interest bearing plan.
We have found that an error occurred with the allocation of the payments made towards the six month interest free plan, as the purchase for this plan was made in December 2014.
Following our telephonic conversation, we confirm that we have corrected this error and transferred the balance of R1.04 over from the six month plan to the twelve month plan as per your request. As such you currently only have a twelve month interest bearing plan on your account.
Furthermore, we wish to apologize that our Call Centre was unable to assist with your request, and trust that we were able to adequately attend to your concerns.
Kind regards,
Lynn
Thank you for your post and the opportunity to assist you in resolving this matter.
Upon investigating your concerns, we established that you currently have two payment plans reflecting on your account one being the six month interest free plan and the other being a twelve month interest bearing plan.
We have found that an error occurred with the allocation of the payments made towards the six month interest free plan, as the purchase for this plan was made in December 2014.
Following our telephonic conversation, we confirm that we have corrected this error and transferred the balance of R1.04 over from the six month plan to the twelve month plan as per your request. As such you currently only have a twelve month interest bearing plan on your account.
Furthermore, we wish to apologize that our Call Centre was unable to assist with your request, and trust that we were able to adequately attend to your concerns.
Kind regards,
Lynn