Insurence claim!!!!!!

I am so disgusted with the terrible ordeal that I am being put through by Truworths as a loyal customer to them I have been paying my insurance for years , Now I was met with an unfortunate situation in June of this year my company had moved operations to another country and as a result I was retrenched. I thought everything would be taken care of as I have put all the necessary precautions in place . So you can imagen my frustration as I am now moving into my 3rd month of unemployment and despite numerous calls and emails I have received no assistance , but instead I keep getting calls up to 8 a day and threatening messages about my account being in arears I am disgusted honestly I have been told to send my documents to different email addresses and was told that I should phone back in 1 or 2 days to confirm if they have received my documents Ludicrous!!! how ridiculous is the service that the customer has to follow up By the way is that not the job of a service consultant? to respond once they receive and email? regardless for the last 3 months I have been phoning and asking and then been given a different email and asked to phone back after 2 days and STILLL my claim has not been processed and the daily HARRASMENT continues what will it take to be assisted I never took this long to pay my insurance why is it taking so long to receive good service **** any type of service!!!!!!!! seriously disgusted !!!!!!