Insurance protection fee

I've been retrenched. Emailed truworths and their card protection insurance IUA to claim. They don't come out weather they will pay my account. All I get it's calls to pay . Now they handed me over to Blake and associate today. Like really while you suppose to pay my account as am retrenched and while I was paying card protection fee in case I get retrenched or due to settle the balance. Truworths is a ****