1 reviews | Active since Apr 2014
Insurance Cancellation
<p>I purchased an item at Earth Addict Centre Walk on the 2nd May 2016, sales person employee number ***.</p> <p>She requested a card (Truworths card) and my ID document, and after processing my purchase she said the system does not allow her to do anything on the system unless she accepts the insurance. She further said I must call call center for cancellation, i was suprised because i am a regular customer at Truworths and i was never forced to accept insurance </p> <p> </p> <p>I have contacted the call center several times but no help, i was told to contact Hollard myself for cancellation</p> <p> </p> <p>Please cancel the insurance, it was processed against my will</p>
Thank you for your post.
We were truly concerned to read of your experience and escalated this matter to our Legal Department to conduct an investigation and address this matter with the relevant store.
We can confirm that we have contacted you in this regard and have subsequently cancelled the insurance from your Truworths account.
We acknowledge your frustration in this regard and sincerely apologize for the manner in which complaint was handled by our store and contact center and can assure you that we have addressed your concerns with the relevant management.
We trust that we have adequately attended to this matter and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post.
We were truly concerned to read of your experience and escalated this matter to our Legal Department to conduct an investigation and address this matter with the relevant store.
We can confirm that we have contacted you in this regard and have subsequently cancelled the insurance from your Truworths account.
We acknowledge your frustration in this regard and sincerely apologize for the manner in which complaint was handled by our store and contact center and can assure you that we have addressed your concerns with the relevant management.
We trust that we have adequately attended to this matter and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team