1 reviews | Active since Apr 2011
Insufficient Service
on the 23rd of jan i got confirmation from the customer care that my statements would be sent via email. to date i have not received any statement on email and am still receiving via post. why hasnt this been sorted out???
Thank you for your post and for allowing us the opportunity to respond.
We confirm that upon receipt of your post, we investigated your concerns raised. According to our records, we believe that there may have been some misunderstanding with regards to your request made in your email received on 19 January 2018.
We believe that the consultant understood your request for an emailed copy of your account statement to be for only the latest one available on our system at that time, and not for a request to be opted in for monthly e-billing.
Our apologies for any inconvenience and frustration caused as a result of this matter. Please be advised that you have further been subscribed for our electronic statements, thus your future statements will be sent to your confirmed email address.
We trust that we have adequately attended to this matter for you and encourage you to contact us via email on *** should you have any further enquiries.
Yours in service,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We confirm that upon receipt of your post, we investigated your concerns raised. According to our records, we believe that there may have been some misunderstanding with regards to your request made in your email received on 19 January 2018.
We believe that the consultant understood your request for an emailed copy of your account statement to be for only the latest one available on our system at that time, and not for a request to be opted in for monthly e-billing.
Our apologies for any inconvenience and frustration caused as a result of this matter. Please be advised that you have further been subscribed for our electronic statements, thus your future statements will be sent to your confirmed email address.
We trust that we have adequately attended to this matter for you and encourage you to contact us via email on *** should you have any further enquiries.
Yours in service,
Truworths Online Team