LM
Londi M

1 reviews | Active since May 2017

23 Aug 2019, 13:16

Installment almost the same as the balance. No revision of accounts installments.

After being charged a fixed amount of R435 even when my balance was R718...I am glad I finally closed this store's account. I owe other retailers more than 6x that R700 and I don't even pay close to what Truworths has been charging me. I haven't even used the account but no revisions done on my account. I've never not paid once but this shop charged me R400+. I am psyched that I won't ever have to pay truworths A cent more of my money. Good grief! I'm over the moon excited. I heard the consultant on the phone saying I won't be able to reopen my account ha ha ha what is she talking about! I will never ever ever open an account with a retailer who hounded me for R30 shortpay back in 2017 and asks for almost the same amount as the balance for installment. Are you guys joking. I am done!

0
Replies (2)
Truworths
Truworths's reply24 Aug 2019, 09:38
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team 
Truworths
Truworths's reply27 Aug 2019, 13:11
Official
 
Thank you for your post. 

We acknowledge your frustration and escalated your concerns raised to the relevant department. 

Upon reviewing our records we can confirm that your payment has been received and thank you for making payment. We can further confirm that your account has been closed and wish to advise that the monthly installments for all our account customers are calculated on the highest balance, as agreed upon in our Terms and Conditions of Sale and Granting of Credit, 

We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer. 

Should you have any further queries or suggestions we encourage you to contact us directly on *** or *** 

Kind regards, 

Truworths Online team