Ink military inspired hi top boots

I have recently opened an account with truworths and on the 18th of march I made my first purchase at truworths Alexandra mall and with my purchase I also included a per of boots worthing R399 for my 3 years old son who unfortunately wore the shoes for 1 day dated 19th of march and upon his return from pre school they were literally peeling off. On Wednesday the 21st of march I returned the shoes back to the store and explained and showed them that the shoes are peeling off after being only once,the store manager took the shoes and told me that she will return the shoes to their head office to be checked and that I will get a response on the 27th at the latest which was not the case because I only got a call from the store manager on Thursday the 29th and in the process was told that my query was rejected because its normal that a 3 years old would wear a R400 per of shoes for only 1 day then they peel off,so I was also told to come pick up the damaged boots from the store . On the 3rd of April I called the head office hoping to get better service from them and spoke to a lady by the name Sinazo Mandlikani who listerned to my query and told me she will put a claim for me and even gave me a complaint number 58978 and also promised me that i will get a call from them in the next 48 hours ,upon receiving the call I was also told that they can't help me return the money back into my account but only the stores regional manager can and who will also give a call in the next 48 hours which still hasn't happened till today. I am really disappointed in the service and quality truworths has given me as a client and had really expected more from them since that's what they also promise.I chose the store because it promised quality to its consumers and right now I am not so sure anymore,I plan to pay up my account and close it because I don't get any value for my money ,I really feel disrespected as a consumer to expected to pay so much money for something that's not even gonna perform its duty towards me .