DS
Dipika S
1 reviews | Active since Mar 2013
30 Mar 2015, 14:55
INFERIOR QUALITY
Bought an OBR top from Truworths East Rand Mall branch about 2 weeks ago. Wore it today for the first time and I find that it is fraying all over. It is a knitted top and the stitches are coming loose throughout the top. Find this unacceptable, considering the amount of money paid for the item. It hasn't even been washed yet!<br> One would expect better quality from a store such as Truworths. Gravely disappointed as this is not the first time that I have encountered such poor quality products. Judging from the standard 'copy and paste' from Truworths Customer Care on all the previous complaints, Truworths is not very concerned about customer satisfaction. <br>
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Truworths's replyOfficial
01 Apr 2015, 12:05Hello DeltaS,
Thank you for bringing this matter to our attention, and allowing us the opportunity to respond.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. All items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers.
We do however realise that on occasion, some quality issues may come about. As a result we liaised with the manager at the relevant store, and were advised that you may return the item, together with you original proof of purchase, to the store at your earliest convenience for the manager to assess. Should she however not be able to reach a final conclusion, the item will be sent to our team of Quality Assessors at our Head Office.
We sincerely apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved soon.
ind regards,
Charmaine
Thank you for bringing this matter to our attention, and allowing us the opportunity to respond.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. All items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers.
We do however realise that on occasion, some quality issues may come about. As a result we liaised with the manager at the relevant store, and were advised that you may return the item, together with you original proof of purchase, to the store at your earliest convenience for the manager to assess. Should she however not be able to reach a final conclusion, the item will be sent to our team of Quality Assessors at our Head Office.
We sincerely apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved soon.
ind regards,
Charmaine
Truworths's reply01 Apr 2015, 12:05
Official
Hello DeltaS,
Thank you for bringing this matter to our attention, and allowing us the opportunity to respond.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. All items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers.
We do however realise that on occasion, some quality issues may come about. As a result we liaised with the manager at the relevant store, and were advised that you may return the item, together with you original proof of purchase, to the store at your earliest convenience for the manager to assess. Should she however not be able to reach a final conclusion, the item will be sent to our team of Quality Assessors at our Head Office.
We sincerely apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved soon.
ind regards,
Charmaine
Thank you for bringing this matter to our attention, and allowing us the opportunity to respond.
At Truworths, every effort is made to ensure that we present our customers with the best, internationally inspired, quality merchandise at all times. All items destined for our stores undergo stringent tests to ensure that only the finest is on offer to our valued customers.
We do however realise that on occasion, some quality issues may come about. As a result we liaised with the manager at the relevant store, and were advised that you may return the item, together with you original proof of purchase, to the store at your earliest convenience for the manager to assess. Should she however not be able to reach a final conclusion, the item will be sent to our team of Quality Assessors at our Head Office.
We sincerely apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved soon.
ind regards,
Charmaine