HL
HILDA L
1 reviews | Active since Aug 2019
11 Sept 2019, 12:38
INCREASED ACCOUNT BALANCE WITHIN 10DAYS
good day I received a call from VVM for discount to pay my account, so on the 30 August 2019 I did make the payment as requested then my balance was left with R343.34, but on the 10th September 2019 when I went ther to check if my account balance appear as 00 balance, unfortunately the was an increase on the balance which was R505.49 and I was so surprised like within 10days already the is an increase. i really need a clarity there about what went wrong there
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Truworths's replyOfficial
11 Sept 2019, 12:54We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply11 Sept 2019, 12:54
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
HL
HILDA L's updateReviewer Update
11 Sept 2019, 14:32OK THANK
HL
HILDA L's update11 Sept 2019, 14:32
Reviewer Update
OK THANK
Truworths's replyOfficial
12 Sept 2019, 09:23Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns and are pleased to further confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns and are pleased to further confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
Truworths's reply12 Sept 2019, 09:23
Official
Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns and are pleased to further confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you to address your concerns and are pleased to further confirm that this matter has been resolved.
Kind regards,
Truworths Online Team