AR
Anon R
1 reviews | Active since Jun 2014
13 Feb 2019, 13:24
Incorrect billing by Truworths
I purchased 1 item in January totalling R550. For a payback term of 6 months. If i wanted to pay full price on my account i wouldve then purchased the item with cash. Why do you have the 6 months interest free option then, i am being sent emails from your accounts department telling me i am in arrears and will have a negative credit score. Please get your statements correct and update your system. I am not in arrears!!!
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
14 Feb 2019, 13:11 Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that your account has been rectified and now reflects as current an up-to-date.
Furthermore, we believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that your account has been rectified and now reflects as current an up-to-date.
Furthermore, we believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Truworths Online Team
Truworths's reply14 Feb 2019, 13:11
Official
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that your account has been rectified and now reflects as current an up-to-date.
Furthermore, we believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that your account has been rectified and now reflects as current an up-to-date.
Furthermore, we believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Truworths Online Team
AR
Anon R's updateReviewer Update
14 Feb 2019, 13:32Thank you for your response and for rectifying the account speedily. May i please be emailed the updated statement. Once again thank you kindly
AR
Anon R's update14 Feb 2019, 13:32
Reviewer Update
Thank you for your response and for rectifying the account speedily. May i please be emailed the updated statement. Once again thank you kindly