1 reviews | Active since Jul 2014
Incorrect billing amounts
The amount quoted on the account payment sms's is calculating incorrectly and then stated with IMMEDIATE payment otherwise action is taken <br> * or pay amount TODAY. <br> * Or no arrangement was made <br> 12/11/2015 : After i phoned the call center spoke to Kareen with *** to confirm why is the amount incorrect on the sms - as arrears and as immediate payment<br> Received another warning message <br> 13/11/2015 - still with the incorrect amount. <br> This is unacceptable for them to send threats without having the correct account/ or amount details.<br> <br> My account is in arrears for R90.00 <br> But they quote the immediate amount as R430.00 - which is the R90 .00 included with my next installment which is only due 1/12/2015.
Thank you for your post and affording us the opportunity to clarify your concerns.
Upon reviewing your account we established that your account was being handled by an outside collector, Blake and Associates, to do collections on our behalf.
When an account falls into arrears communication is generated to inform you on the current status of your account. Thus as our statement period ended 09 November, your installment due by 1 December was included in the SMS sent to you.
This being said, acknowledge your frustration in this regard and have brought your concerns regarding the content of the SMS's to the attention of the relevant management at Blake and Associates.
We are pleased to confirm that the arrears on your account have been settled and trust that we have adequately responded to your query. Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Thank you for your post and affording us the opportunity to clarify your concerns.
Upon reviewing your account we established that your account was being handled by an outside collector, Blake and Associates, to do collections on our behalf.
When an account falls into arrears communication is generated to inform you on the current status of your account. Thus as our statement period ended 09 November, your installment due by 1 December was included in the SMS sent to you.
This being said, acknowledge your frustration in this regard and have brought your concerns regarding the content of the SMS's to the attention of the relevant management at Blake and Associates.
We are pleased to confirm that the arrears on your account have been settled and trust that we have adequately responded to your query. Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,