lM
lydia M
1 reviews | Active since Jul 2016
01 Aug 2018, 20:08
INCORRECT BILLING
I have closed my Truworths account March the 28th 2018 but I am still receiving Truworths statement demanding payment for R60.00. TRUWORTHS confirmed that my account is closed BUT they still send me statement to pay R60.00. WHY?
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Truworths's replyOfficial
03 Aug 2018, 16:47Thank you for your post and for the opportunity to clarify this matter for you.
We confirm that, according to our records, your account was closed on 28 March 2018, and the account closure letter was also sent to you on the same day. Further to this, we kindly request that you disregard the account related communication that was sent to you in error.
We appreciate the chance to assist you and trust that we were able to clear up any miscommunication regarding your concerns raised. Should you however have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply03 Aug 2018, 16:47
Official
Thank you for your post and for the opportunity to clarify this matter for you.
We confirm that, according to our records, your account was closed on 28 March 2018, and the account closure letter was also sent to you on the same day. Further to this, we kindly request that you disregard the account related communication that was sent to you in error.
We appreciate the chance to assist you and trust that we were able to clear up any miscommunication regarding your concerns raised. Should you however have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,