INCONSISTENT PRICING
I BOUGHT AN ITEM AT TRUWORTHS CANAL WALK ON 13 AUGUST 2019 WHICH HAS A PRICE TAG SHOWING 50% DISCOUNT, WHEN I GOT HOME I REALISED I WAS CHARGED SOMETHING ELSE.
I WENT TO THE NEAREST TRUWORTHS THE SAME DAY AT N1 CITY TO ENQUIRE AND I WAS TOLD TO GO BACK TO CANAL WALK BECAUSE THEY CANNOT HELP ME. VERY DISAPPOINTING!
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Replies (2)
Truworths's replyOfficial
14 Aug 2019, 14:01We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply14 Aug 2019, 14:01
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
18 Aug 2019, 13:16 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We can confirm that the Store Manager at Canal Walk has been in contact with you to convey our sincerest apologies, and are pleased to confirm that arrangements for your visit to the store have been made.
We once again wish to apologise for any inconvenience caused as a matter of this.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We can confirm that the Store Manager at Canal Walk has been in contact with you to convey our sincerest apologies, and are pleased to confirm that arrangements for your visit to the store have been made.
We once again wish to apologise for any inconvenience caused as a matter of this.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply18 Aug 2019, 13:16
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We can confirm that the Store Manager at Canal Walk has been in contact with you to convey our sincerest apologies, and are pleased to confirm that arrangements for your visit to the store have been made.
We once again wish to apologise for any inconvenience caused as a matter of this.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We can confirm that the Store Manager at Canal Walk has been in contact with you to convey our sincerest apologies, and are pleased to confirm that arrangements for your visit to the store have been made.
We once again wish to apologise for any inconvenience caused as a matter of this.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Best regards,