Inconsistant client service

<p>In my previous review i wrote about , Branch manager from Truworths Phokeng mall who refused to take the shoes i was returning and said they are dirty and have been worn, Truworths online team then called her and she **** and said something abt the price tags being moved and the shoes were dirty, to prove that she is a **** and knows nothing about client service i went to Truworths waterfall mall , the shoes were exchange without any fuss, this branch continues to give the best service i dont know y i went to Phokeng mall in the first place , its branch managers like the one at phokeng mall that will make u loose customers Truworths . Mark my words!</p>