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lK
linda K

1 reviews | Active since Oct 2014

30 May 2019, 16:13

Inconsiderate and unprofessional service from truworths

Truworths decided to debit R640.00 on my account although our agreement is the last day of the month.My account is up to date. I am actually stuck at work without petrol as this was my last money before i get paid. I called the Head office and was told there's absolutely nothing they can do cause its an error. I spoke to Siphokazi and she was not even interested..she just said i must go to the bank and reverse it. I cannot drive to the bank after work as it will be closed. I have never been so inconvenienced in my life. Extremely ANGRY - So wish i can close this account so unprofessional and inconsiderate.

Account number : ********** ********** Linda Kotani ********** 138

0
Replies (3)
Truworths
Truworths's reply01 Jun 2019, 09:09
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team
lK
linda K's update03 Jun 2019, 08:50
Reviewer Update
This is a second report,Truworths has not resolved the query and not responded. They have just went on and did it again, after i complained about them debiting my account on a wrong date. They responded and advised they'll look into the matter. To my surprise, they have debited my account again. In two successive dates they debited my account with R640.00. How do you get it right by debiting my account consecutive without putting a stop to the debit order? I had already complained to you prior the date and you did nothing instead took another R640....

Need an answer urgently and my money back to  my account immediately . I am not willing to wait cause my account will be overdrawn soon.

Linda
Truworths
Truworths's reply05 Jun 2019, 16:23
Official
 
Thank you for your post. 

We have noted your concerns and appreciate you bringing this matter to our attention. 

Due to technical difficulties, your debit order was accidently processed twice in May 2019. We sincerely apologise for any inconvenience that may have been caused to you. 

We have addressed this matter with the relevant department and are pleased to confirm that you have received your refund. 

We once again apologise for any upset caused and trust that we have adequately attended to your query. 

Should you require any further assistance please contact us directly on *** or via email *** 

Kind regards, 

Truworths Online Team